Privacy Policy

1. Information we collect

We collect information you provide directly, information generated when you use our service, and limited technical data needed to operate the platform.

• Account information: email address and authentication details when you sign in.
• Contact information: name, email, and message content submitted through the contact form.
• Usage data: pages visited, features used, and API requests made.
• Device data: browser type, IP address, and device identifiers.

2. How we use your information

We use your information to provide and improve the service, respond to inquiries, authenticate users, deliver data feeds, process transactions, and communicate product updates. We do not sell personal information to third parties.

3. Cookies and similar technologies

We use cookies and local storage to keep you signed in and remember your preferences. This site uses privacy-friendly, cookieless analytics (Plausible) by default. Google Analytics, which uses optional analytics cookies, is loaded only after you grant consent via the cookie banner shown on first visit. You can change your preference at any time through the Cookie settings link in the footer.

4. Data sharing

We share data only with service providers needed to run the platform (hosting, authentication, payment processing, and analytics) and when required by law. Each provider is contractually bound to use data only for the services they provide to us.

5. Data retention

We keep your account and contact data for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data by contacting us at the email below.

6. Your choices

You can update your account information, change cookie preferences, or request a copy or deletion of your data by contacting us. Some data may be retained where required for security, fraud prevention, or legal obligations.

7. Security

We apply industry-standard access controls, encryption in transit, and regular reviews to protect your information. No online service can guarantee absolute security, so we encourage you to use strong passwords and keep your credentials safe.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes means you accept the revised policy.

9. Contact us

For privacy questions or data requests, please contact us at privacy@convexlake.com.